Frequently Asked Questions.
What is 925 silver?
925 silver (also called Sterling Silver) means the jewellery is made of 92.5% pure silver and 7.5% other metals (usually copper) to increase durability. It’s the standard for high-quality silver jewellery.
Are your silver products hallmarked?
Yes, all our silver jewellery and rakhis come with authentic 92.5 hallmark certification to guarantee purity and quality.
Can I buy these products online?
Yes! You can shop our entire range of silver jewellery, silver rakhis, and gifting items on our official website: www.jewelry.centralcortex.in. Fast and secure delivery across India.
Can I customize silver jewellery or rakhis?
Absolutely! We accept custom orders for silver name rakhis, engraved pendants, or personalized gifts. Please WhatsApp or visit us in-store for customizations.
Do silver rakhis tarnish or lose shine?
Sterling silver may oxidize over time, but it can be cleaned and polished easily. Store it in a dry pouch and avoid exposure to water or perfumes for best longevity.
How long will delivery take?
Delivery usually takes 3–7 business days depending on your location. During festive periods, we recommend ordering early due to high demand.
Do you sell silver gifts for occasions?
Yes, we have a wide collection of silver jewellery and gifts for birthdays, weddings, anniversaries, baby showers, and festive gifting.
What is your return/exchange policy?
We offer 1-day easy exchange on unused, non-customized silver items. No returns on personalized or festive-specific rakhis once delivered.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery (COD) for select locations. You can also choose from UPI, Debit/Credit Card, and Net Banking.
How long will delivery take?
We are located at:
Sneha Jewellers, A-92, Near State Bank of India, Rajendra Nagar, Bareilly, Uttar Pradesh
